I dropped XM Radio today

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I've never wanted a service as badly as I did XM radio, only to be let down so many times, and so hard. Man, if 1% of XM's customers experience the incompetency that I did, I'll bet Wall Street would reevaluate their stock rating.

7 attempts to establish working service, all of which failed, resulting in me having 7 different accounts with XM, and being charged for several of them, even though none worked. I never could access the service online, as XM said my e-mail was invalid... yet they could send me spam and "thank you" notes...

Then today I found out that my favorite station was adding a show to its line-up, and the show is my least favorite show - a talk show hosted by two mega-losers from Washington DC... So I called the station to find out why they chose those two ding-dongs and the call screener told me to "fly a kite" (only he used less words and 4 letters...), so I called XM to cancel my service, only to find out that their computers were down, and they wouldn't be able to cancel my service until later in the day.

UGH! I'm off to SIRIUS, and I couldn't be happier. XM claims they have 4.4 million subscribers, but I'd bet a dollar that the majority of those 4.4 are subscribed either as trial members or are "onboard" only because XM comes standard in a bunch of cars... and XM claims they have "superior technology" to SIRIUS, and that may be the case, but what good is superior technology if you've got complete idiots trying to deliver it and you can't deliver basic service to customers? How hard can it be to set-up a basic account? And finally, XM's music programming is absolutely horrible - their 80's sation stinks when compared to what's offered by SIRIUS, they don't have NFL radio, and their alternative stations play such obscure songs that I can hardly listen to them.

Adios XM. Good riddance. Hello SIRIUS and Hair Nation. :-)

Update: I purchased a SIRIUS Sportster unit and installed it in the Element. The reception is much better (it never fades out like XM did), and I really enjoy the programming more than I did with XM. And, it's less expensive, so it's a win-win. Go SIRIUS!

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This page contains a single entry by Steve published on August 1, 2005 6:13 PM.

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