September 2007 Archives

Went to KC

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Spent last night in Kansas City, visiting my friends Bret and Greg. Bret lives in Atlanta, but was in town for the NASCAR race as his brother works for the #66 Best Buy team and Bret helps out by hauling around one of their show cars from event to event.

I got into town at around 2pm, hung out with Bret and then met-up with Greg (who lives in KC) for some dinner and a stroll around "The Plaza" area in KC. We had some awesome barbeque from Jack Stacks, and then hung out at Greg's house.

I left earlier this morning, and got home at around noon or so.

No pictures, except for one of Greg's dog, Juliet. She's a really cool Akita.

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Just found out that Bret is heading down our way right now and will spend the day with us here tomorrow, so that will be cool. It's raining cats and dogs right now - heavy, heavy, heavy rains.

All quiet

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Not much new to report... car is still doing well, although I'm waiting on my license plates to arrive. Hopefully they'll get here soon, as I have 4-5 days left on my temporary tags.

Ernie has been a hoot lately - he's always been inquisitive and unafraid of just about everything. He also loves to climb into boxes and other small places - lately he's been finding his way into the dishwasher whenever we open it.

Here he is sitting inside of Riley's food stand, doing his best "whack-a-mole" impersonation:

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And here he is checking out my car yesterday (I had to vacuum it):

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We've just been sitting around today, not doing much of anything. We did clean the house today, and I ran, but have otherwise done almost nothing. Sometimes those days are the best.

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Squid and Riley think that it's OK to enjoy a lazy day... although I think we'll go to the dog park later today so that should be fun.

Success!!!!

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I'm not sure if I shared this on my blog or not, but we had been without any television signal for about 3 months. We had horrendous problems with Cox digital service, and after months of frustration, I cancelled the service. Shortly after cancelling, I sent a letter to some folks at Cox expressing my displeasure. Much to my surprise, they replied and expressed what appeared to be genuine interest in working to resolve the problem. I was so mad that I didn't oblige them - I went without TV (or I should say, Amy went without TV - she loves TV).

So, after three failed attempts at getting DishTV (they still stink!), I contacted the folks at Cox and offered them one last chance to "get it right." They promised they would send top-tier guys, after hours (when our TV would always fail), and wouldn't leave until everything was working perfectly.

Sure enough, at 6:55pm tonight, two Cox vehicles arrived at our house, and two extremely friendly, super helpful, and super intelligent guys greeted us. They apologized for the problems, and promised they'd get us up and running, no matter what it required. True to their word, they left our house at 9:00pm, with our TV's and internet working better than ever.

They went through every connection in the house, checking and repairing connectors where ever necessary. They monitored line quality and the "MER," and worked with some folks remotely to make sure that everything was in good order. They called in a 3rd guy to hand deliver a special DVR, as the ones they brought weren't compatible with our Plasma TV.

And now, our TV is fantastic. These two guys singlehandedly restored my complete faith in Cox as a company. I'm so happy -- and as happy as I am, I think Amy is 100x more happy, as she now has TV.

To Doug, Nelson, Jeff, Henry, Kelly, and Kim at Cox - I say "Thank you!" You're all the best!! I hope the service keeps working as well as it is now - because it's absolutely perfect.