I can't make this up.

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I must be a glutton for punishment, a masochist, or some combination thereof.

A few days ago, I was sitting at home when I heard a "POP!" followed by a whistling noise, followed by the smell of natural gas. I rushed into my kitchen, where I discovered the source of the issue - my super ancient, super ratty, super tiny stove had failed and was now spewing natural gas into the house.

I quickly turned off the gas supply and opened all of the doors and windows. Whew. That could've been a disaster... I then set about searching for a new stove to replace the "apartment-sized" stove that had just failed.

An apartment-sized stove measures 24" wide. That means you can't set two frying pans side-by-side... not very convenient at all. I measured the available space for the stove and discovered I could squeeze in a 30" stove, which was excellent for a number of reasons. I'd have more available cooking space, and ironically, 30" stoves are less expensive than 24" stoves.

After much searching, I found that Best Buy had a beautiful Samsung 30" stove, and it was in stock, and it was on sale. Double win!

Except for the part where I had to deal with Best Buy again. Those with sharp memories may recall that I had a heck of a time obtaining a washer and dryer set from Best Buy. To say I was hesitant to deal with them would be an understatement, but I didn't have many options, so I ventured over to the store to place my order.

The order process was simple and went off without an issue. I reminded the employee about my previous experience, and he assured me things would be absolutely perfect this time around. He gave me his business card, which included a direct line to him, and an e-mail address. Perfect!

Upon returning home from Best Buy, I discovered an e-mail and a text on my phone. They both confirmed my order, and reiterated the delivery time and date: Tuesday, July 7, between the hours of 10:00am and 12:00pm. Things were looking up.

Fast forward to Monday, July 6.

I received a second set of e-mails and texts, both of which once again confirmed the delivery date as Tuesday, July 7 between 10:00am and 12:00pm. Superb!

Monday night (July 6), at around 10:30pm, I received an "unknown" call (no caller ID) and a voicemail that lasted six (6) seconds. The message said, "Your appliances will be delivered tomorrow between 1pm and 3pm."

Huh? That's confusing... And, I couldn't return the call, because there wasn't a number to call. Great.

So, on Tuesday morning, I grabbed my sales person's card and called his direct line. Voicemail. So, I left a message and requested clarification about the delivery time. I also sent an e-mail, which was promptly returned as "undeliverable" - the address was invalid. Oye. This was not looking good.

10:00am to 12:00pm came and went, without any sign of the Best Buy delivery truck. I called the direct number again - voicemail. So, I left another message. After stewing for a bit, I decided to drive over to Best Buy and talk to them in person.

The guy in the appliance department did some research and said, "Yep, here it is - confirmed 100% - your delivery time is 1pm to 3pm today."

I showed him the 4 e-mails and texts that showed 10:00am to 12:00pm, and he said, "I don't know who sent those, but it's wrong. It is 1pm to 3pm today."

I pointed out that they came from Best Buy, and he said, "But I don't know who sent those." Ugh. This was going nowhere, and 1pm was approaching, so I cut my losses and returned home to wait.

1:00pm to 3:00pm came and went. No truck. So, I called the store and spoke to the same person that I met with in person just a few hours earlier. I told him it was beyond 3:00pm, and I didn't have my stove. He said, "Oh yes, our drivers are very busy today and are running late. They will be there by 7:00pm."

What? You didn't know this when I met with you 2 hours earlier? Unbelievable.

At around 3:30pm, the truck arrived. The driver came up to my kitchen, looked at the existing gas line and went out to grab his tools. He came back with a pair of pliers, and tried to disconnect the gas line with a pair of small pliers... needless to say, the line wasn't budging.

I said, "You don't have a pipe wrench or even an adjustable wrench?" He said, "Nope, this is what I've got. You may have to call a plumber to have this disconnected and installed." (insert huge eye-roll from me)

I said, "I used to be a mechanic; I'll get my pipe wrench - hold on a second." I went out to the garage, grabbed some wrenches and proceeded to loosen the line in about 10 seconds. The driver said, "You seem to know what you're doing here. We'll go grab the new stove and bring it up."

The stove made its way into my house, at which point the driver said, "Here, sign this delivery receipt." I read it over, signed it, and said, "Ok, should we work on getting it unwrapped and placed?"

The driver said, "We're running late, so since you know what you're doing, I think we'll get moving." (insert another eye roll from me)

After they left, I noticed they had left their delivery manifest behind...

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Notice the red part that I circled? Seems to show my delivery was supposed to be the 5th stop, and take place between 10:28am and 11:03am. Morons. Not only are they morons, they're lying and deceitful morons. A double crime.

Fast forward to me trying to connect the new gas hose to my existing gas pipe... thanks to my ancient, cobbled-together house, the new gas hose would not fit my existing gas pipe. Ugh, ugh, ugh.

IMG_4754.JPG

Not only was the fitting too small, the pipe was too tall to allow me to flush-fit the stove against the wall. I'd have to shorten it and get a properly-sized fitting on it. Joy.

Frustration #3 manifested in gas pipes that had been put together not with teflon tape, but with some type of cementing compound. This made removing the existing pipes nearly impossible. I say nearly because there's no way I could've gotten them apart, were it not for the invaluable help of my local plumbing supply store owner, who lent me a nifty new-style pipe wrench that actually locked onto the pipe and didn't slip, no matter what. I owe that guy about 100 beers...

$14 in parts later, including a safety valve for the gas supply line (it detects line leaks and automatically shuts off the flow of gas if a leak is detected), and I had a workable solution. Here it is all put together and leak tested:

IMG_4756.JPG

Looks a little nicer and is a little more simple, eh?

With the gas line sorted, I unwrapped/packed the stove, put together the burner assemblies and grates, and set the stove in place (leveled it, secured it, etc). The finished product looks like this:

IMG_4757.JPG

So much nicer. However, I vow to never, ever purchase another appliance from Best Buy, no matter what. Those jokers are unbelievable (literally and figuratively)...

I spent the rest of the evening doing some guitar work with my pal Jeremy:

IMG_4758.JPG

My ESP Eclipse was in need of some TLC. Jeremy polished the frets, oiled the fret board, replaced the bridge, restrung it, and adjusted the intonation and action. I loved the guitar beforehand; now I'm head-over-heels about it. It's such a drastic improvement from the way it was. Looks like I also owe Jeremy 100 beers or so. :-)

And finally, throughout the entire ordeal of the appliances and guitar repair, this thing remained unimpressed and non-enthusiastic. Go figure.

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About this Entry

This page contains a single entry by Steve published on July 7, 2015 10:51 PM.

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